Return & Refund Policy

Return & Refund Policy

1. Timeframe:

- Returns are accepted within 7 days of purchase or delivery, depending on the company’s capacity.

- Proof of purchase (receipt or invoice) is required.

2. Condition:

- Items must be returned in the same condition as sold, with all accessories, packaging, and included components (if applicable).

- Significant physical damage caused by misuse or neglect will disqualify the item from returns.

3. Non-Returnable Items:

- Items sold under "as-is" or "final sale" terms.

- Products with clearly mentioned defects at the time of sale.

- Peripherals like batteries or consumables (e.g., cables, adaptors) that naturally degrade.

1. Refunds:

- Full refunds may be offered for defective products that cannot be repaired or replaced.

- Refunds will be processed through the original payment method within 7–10 business days.

2. Exchanges:

- Customers can opt to exchange defective items for the same model (if available) or choose a store credit.

1. Limited Warranty:

- Some items may include a 30-day functional warranty, covering internal defects not caused by misuse.

- Warranty claims require technical inspection.

2. Extended Protection:

- Customers can purchase extended warranty plans at the time of sale (optional).

1. Inspection:

- All returned items will undergo a thorough inspection to verify claims.

- Functional tests will be conducted by the technical team.

2. Return Shipping:

- For online purchases, the customer bears the cost of return shipping unless the product is defective upon arrival.

- In-store returns are free of charge.

- Defective on Arrival (DOA):

- If the item arrives non-functional, the customer must notify the store within 48–72 hours to qualify for free return and replacement.

- Tampering Voids Returns:

- Any attempts to modify or repair the product without authorization will void eligibility for returns or exchanges.