Delivery policy
Lidstores | Delivery Policy
Effective Date: January 2025
Lidstores is committed to providing a seamless delivery experience for our customers. Please review our delivery policy for detailed information:
Delivery Locations
-
We currently deliver within Nigeria only.
Delivery Timeframe
-
Orders are processed within 1-2 business days after payment confirmation.
-
Delivery timelines vary based on location and courier availability:
-
Lagos: 2–3 business days.
-
Other States: 3–7 business days.
-
Delivery Charges
-
Delivery fees depend on the destination and will be calculated and displayed at checkout.
Order Tracking
-
Once your order is shipped, a tracking number will be provided via email or SMS. You can use this number to monitor your order's status.
Failed Deliveries
If a delivery attempt fails due to incorrect address information or unavailability of the recipient, the following steps will apply:
-
The courier will make one additional attempt to deliver the package.
-
If delivery is still unsuccessful, the item will be returned to our warehouse, and you may be charged for redelivery.
Damaged or Missing Items
-
Please inspect your package upon delivery. If you notice any damage or missing items, contact us immediately at [insert email or phone].
Order Cancellations
-
You may cancel your order before it is shipped by contacting customer service. Once shipped, cancellation is not possible, and you must follow the return process.